SHIPPING POLICY
At Longroad Brands, we are committed to delivering your ordered products with speed and efficiency. Our Shipping Policy is designed to provide you with all the necessary information regarding the shipping process for your convenience.
Order Processing:
Dispatch Time: We understand that you are excited to receive your products, and we strive to make it happen as quickly as possible. We dispatch all orders within 24- 48 hours of receiving them, provided the items are in stock.
Notification: Upon dispatch of your order, you will receive notifications via email and WhatsApp. These notifications will include the tracking information for your order so you can monitor its journey to your doorstep.
Delivery Time:
Estimated Delivery Time: Once your order has been dispatched, please allow an estimated delivery time of 4-7 business days for your products to reach you. Please note that this is an approximate delivery timeframe and may vary depending on your location and any unforeseen circumstances.
Shipping Partners: We have partnered with Shiprocket, a leading shipping aggregator, to ensure efficient and reliable delivery services. We rely on trusted courier services such as Bluedart, Ekart, and Delhivery to handle the transportation of your orders.
Shipping Charges:
Shipping fees: We offer free shipping on orders above a certain value. For orders below this value, a nominal shipping fee may be applicable. You will be informed of any shipping charges during the checkout process.
Shipping Address:
Providing Accurate Information: Please ensure that you provide accurate and complete shipping information, including your full address and contact details. This will help us ensure that your order reaches you without any issues.
Delivery Issues:
Missed Deliveries: If a delivery attempt is made, but you are unavailable to receive the package, the courier company will make 2 more attempts to reach you. Please ensure someone is available to accept the delivery.
Damaged or Missing Items: In the rare event that your order arrives with damaged or missing items, please contact our customer support team immediately. We will work to resolve the issue promptly.
We aim to provide you with a seamless and reliable shopping experience, and our Shipping Policy is designed to reflect our commitment to delivering your products in a timely and efficient manner. If you have any questions or require further assistance regarding your order or our shipping process, please don't hesitate to reach out to our customer support team.
